Curriculum Overview
Industry Training in Customer Service
- Duration: 1 week (full-time)
- Fundamentals of Customer Service
- Effective Communication Skills
- Handling Customer Complaints
- Building Customer Relationships
- Service Recovery Strategies
- Practical role-playing and feedback sessions.
Certificate Courses
- Duration: 3 months (part-time)
- Overview of the Hospitality Industry
- Business Operations and Management
- Financial Management for Hospitality
- Marketing in Hospitality
- Introduction to Culinary Techniques
- Food Safety and Hygiene
- Menu Planning and Costing
- Fundamentals of Nutrition
Housekeeping:
- Housekeeping Operations Management
- Cleaning Techniques and Standards
- Inventory Management
- Health and Safety Protocols
- Introduction to Mixology and Bartending
- Spirits and Cocktails: Preparation and Presentation
- Understanding Wines and Beverages
- Responsible Service of Alcohol
Social Media :
- Digital Marketing Principles
- Social Media Platforms for Hospitality
- Content Creation and Strategy
- Engaging with Customers Online
- Advanced Customer Service Skills
- Understanding Customer Needs
- Service Excellence Metrics
- Personal Branding in Customer Service
Tour Guiding :
- Introduction to Tour Guiding Principles
- Designing and Leading Tours
- History and Culture of Ghana
- Communication and Presentation Skills